Question 01
Is every driver in your household actually on the policy?
Carriers, including Progressive, now run a process called Additional Driver Discovery (A.D.D.) that cross-references DMV records, vehicle registrations, and other public data to identify drivers they believe live at your address. The industry estimates unidentified drivers cost carriers about 10 billion dollars a year in what it calls premium leakage, which is why these searches are now a priority.
What changed in the contractState Farm's Personal Car Policy effective in 2025 states plainly that it is the policyholder's responsibility to disclose all regular drivers throughout the life of the policy, and it defines a regular driver as anyone who drives the vehicle more than once a month in a typical month. The contract you signed five years ago and the contract being offered today are not the same on who must be listed.
Red flag A licensed teen, a college student home on breaks, an in-law who drives the second car. If a regular driver is missing from the quote, an unlisted-driver dispute can surface at exactly the wrong moment, after a claim. McDade audits the roster against current data before a claim does.
Sources: CBS News, Denver Additional Driver Discovery case (December 2024) · State Farm Personal Car Policy (2025)
Question 02
Are your liability limits sized to your assets, or to the state minimum?
State-minimum liability protects the state's interest in keeping you legal. It does not protect what you have built. After an at-fault accident with serious injuries, everything above your liability limit is exposed, from savings to home equity to future earnings.
The second half of this question is the half most quotes skip. Uninsured and underinsured motorist coverage protects you when the other driver cannot. In Texas, industry estimates put roughly 20 percent of drivers on the road without insurance, and many more carry only the minimum.
The McDade view
Liability is the number on the page that protects everything not on the page. We size it to the household, then layer an umbrella where the exposure warrants it.
Red flag Liability at 30/60/25 on a household with real assets, or UM and UIM declined to shave the premium. McDade compares your limits against your asset profile and flags the gap before you sign.
Question 03
How is each vehicle actually valued at claim time?
The valuation method decides what you are paid when a vehicle is totaled, and it is rarely explained on the quote.
Actual Cash Value (ACV) pays the depreciated market value at the moment of loss. Stated Value pays the lower of a value you declare or ACV, which can quietly underpay. Agreed Value sets the payout in advance with the carrier, with no depreciation argument after a total loss.
Why it matters for the right carFor a standard daily driver, ACV is usually fine. For a low-mileage, collector, or specialty vehicle, ACV and Stated Value can leave a large gap between the check and the replacement. Agreed Value exists for exactly that household, and it has to be set up before the loss, not after.
Red flag A specialty or high-value vehicle quoted on ACV with no Agreed Value option discussed. McDade checks the valuation method on every vehicle on the policy.
Question 04
What does your rental reimbursement actually pay, and for how long?
Rental reimbursement is sold two different ways, and the structure matters more than the dollar figure on the dec page.
The two structuresPer Allstate's published coverage, rental is a per-day limit of $30 to $100 per day for up to 30 days, and Allstate states plainly that if the rental costs more than your daily limit, you pay the difference. Progressive offers $40 to $70 per day for 30 to 45 days. Some carriers instead use a per-claim cap, for example $1,200 total, at whatever daily rate you negotiate. The per-day structure protects you against long repairs. The per-claim structure protects you against expensive daily rates.
On a high-end household with a daily driver in the shop for three weeks, a $30 per day limit caps the payout near $900, while a comparable SUV or luxury rental in Houston runs $80 to $150 per day. The gap comes out of your pocket.
Red flag A $30 per day cap on a $90,000 SUV. McDade reviews the rental structure, not just the number, against the actual class of vehicle being insured.
Sources: Allstate rental reimbursement coverage · Progressive rental reimbursement
Question 05
Can the carrier put aftermarket parts on your repair?
It depends on the age of the vehicle and the language in your policy. Texas Insurance Code Section 1952.301 governs insurer duties on motor vehicle repair.
What Texas law actually saysFor new vehicles owned 36 months or less, Texas law creates a preference for original equipment manufacturer (OEM) parts, and you must sign a written disclosure to opt into non-OEM parts before repair begins. Past 36 months, insurers generally have discretion to specify aftermarket parts, but they cannot force you to use a specific shop, cannot specify a brand or supplier beyond what the policy authorizes, and must disclose in writing when non-OEM parts are used.
Industry data puts aftermarket parts at 20 to 50 percent less than OEM. The cost savings flow to the carrier. The fit and finish difference can flow to you, particularly on luxury vehicles where panel gaps, paint matching, and electronic system integration matter.
Red flag Aftermarket or non-OEM parts language buried in the quote on a vehicle where fit, safety systems, or resale value matter. McDade reads the parts language out loud before you bind.
Source: Texas Insurance Code Section 1952.301
Question 06
When does insisting on OEM parts actually make sense?
OEM is not always worth paying for. It is clearly worth it in five specific situations.
The five OEM scenariosFirst, on new vehicles within the first 36 months, where Texas law already prefers OEM. Second, on vehicles still under manufacturer warranty, because non-OEM parts can void coverage on adjacent components. Third, on vehicles with advanced driver assistance systems (ADAS), where aftermarket panels and bumpers may not properly seat the cameras, sensors, and radar that need precise mounting. Fourth, on luxury or high-end vehicles where panel gaps, paint matching, and structural specs affect both safety and resale. Fifth, on any vehicle where you paid for an OEM endorsement.
Outside those situations, aftermarket parts that meet Certified Automotive Parts Association (CAPA) standards can be appropriate. McDade reviews the OEM question case by case, based on the specific vehicle, its age, its ADAS status, and the policy language.
Reference: Certified Automotive Parts Association (CAPA) · Texas Insurance Code Section 1952.301
Question 07
Will the carrier pay a labor rate your shop will honor?
Every carrier sets its own labor rate reimbursement schedule, often on a self-determined regional average rather than current Houston market rates. The shop charges its market rate. The carrier authorizes only its scheduled rate. The difference becomes a dispute, sometimes between the shop and the carrier, sometimes between the shop and you.
The DRP steerCarriers negotiate Direct Repair Program (DRP) agreements with preferred shops at discounted labor rates, which is one reason they steer you toward DRP shops. Texas law prohibits an insurer from requiring you to use a specific repair facility per Texas Insurance Code Section 1952.301. If you choose a non-DRP shop with a higher rate that better matches a luxury vehicle's repair complexity, you may need to cover the labor rate gap, or your shop may pursue a balance bill against the carrier.
Red flag A carrier known for a low labor rate philosophy on a household that drives vehicles requiring specialized repair. McDade reviews labor rate philosophy as part of the evaluation, particularly for high-end vehicles.
Source: Texas Insurance Code Section 1952.301
Question 08
Will a glass or towing claim quietly raise your rate?
Most likely no, but every carrier weighs minor claims differently, and the answer lives in the discounts, not the base rate.
What State Farm publishesComprehensive claims like glass are generally less likely to trigger a surcharge than at-fault collisions. Texas insurers typically do not raise rates for a single glass claim, especially with a Full Glass endorsement that waives the deductible. But filing any claim can affect discounts such as claims-free or accident-free savings, and multiple glass claims in a 3-year window can affect underwriting. Roadside and towing claims are sometimes tracked as activity that can affect underwriting too.
The practical rule is the 1.5x to 2x deductible rule. Clearly above 2x your deductible, file. Close to or below 1.5x, paying out of pocket may make more sense, because the claim can cost you a discount. File the legitimate claim, then audit the discount stack at the next renewal so nothing dropped silently.
The McDade view
The right claim strategy is a conversation before you file, not a surprise after. We have it with clients first.
Source: State Farm published claim guidance