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Our Team

Meet the people who read the contract.

Charles. Adolph. Dallas. LaShawn. David. Five Texas-licensed insurance professionals running a Houston-based independent brokerage from one office in Spring. Personal lines, commercial coverage, Spanish-language insurance, and claims support, all under the same Texas License 2539471.

In plain English

McDade Insurance Brokerage Group is a Houston-based independent brokerage run by five Texas-licensed insurance professionals. Charles McDade, LUTCF founded the firm in June 2020 and leads personal lines advisory work. Adolph Ojeda is the Lead Sales Manager and the team's bilingual home insurance specialist. Dallas Downey is the Commercial Risk Advisor and holds the CLCS designation. LaShawn Nicholson is the Account Manager and the operations heartbeat of the agency. David Pfeifer, Licensed Public Adjuster, supports clients through claims. Texas License 2539471. One office in Spring, Texas.

The McDade Team

Same office. Same names. Year after year.

McDade Team Photo

Spring, Texas. Independent. Houston-based. Texas License 2539471.

 
The Core Team

Three brokers. Three specializations.

Adolph is our Sales Specialist and runs Spanish-language work. Dallas runs commercial. LaShawn runs existing-client service. The conversation lands with the broker who handles it, the first time.

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Lead Sales Manager

Adolph Ojeda

The Professor of Insurance

Texas License 1773004
Experience 13 Years
Languages English · Spanish
Lines Home · Auto · Life · Flood

Adolph is the home insurance specialist on the McDade team. Thirteen years in Texas P&C. Bilingual in English and Spanish. The kind of advisor who explains your policy line by line until you actually understand what you are paying for.

"I bridge the gap between what could happen and what your policy will actually do." That is how Adolph runs every conversation. He treats coverage like a teacher treats a curriculum. Walks you through it. Asks if you have questions. Refuses to move on until you do.

For the team, he is our resident Professor of Insurance. Newer agents shadow his calls. Clients refer their parents and their kids to him. That is earned, not assigned.

Originally born in California, Adolph now lives in Spring with his wife Irma and their four daughters. Music runs his off-hours. He is a Dodgers fan with serious opinions about it. Jazz fills the house. Irma, he says, is the jazz of his life.

Protecting your future. Educating today.
 
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Commercial Risk Advisor

Dallas Downey

CLCS, Account Executive

Texas License 3000613
Designation CLCS
Focus Commercial & Business
Alma Mater Simpson College

Dallas is the commercial risk advisor on the McDade team. Commercial Lines Coverage Specialist designation. Texas-licensed. The advisor Houston business owners call when they outgrow their first policy and need someone who can actually read a workers comp audit.

Where most agents quote, Dallas analyzes. He maps your business operations against your coverage. Identifies gaps before they become claims. Translates policy language into business decisions. Risk advisor, tech-savvy, analytical. Three traits that compound when your business depends on coverage holding up.

A Des Moines native and Simpson College graduate, Dallas brings Midwest discipline to a Houston market that needs it. He pairs commercial insurance expertise with content strategy and SEO chops, which means his clients benefit from an advisor who thinks in systems.

Insurance is the art of crafting financial security in an uncertain world.
 
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Account Manager

LaShawn Nicholson

The Operations Heartbeat

Texas License 2906695
Insurance 2 Years
Service 8 Years
Lines Home · Auto · Life · Flood

LaShawn is the operations heartbeat of the agency. Texas-licensed Account Manager. Eight years of customer service experience before insurance. The person who makes sure nothing falls through the cracks between your first call and your renewal.

"I help you stay organized, informed, and protected without the stress." That is the LaShawn promise, and she delivers it daily. Policy changes. Document requests. Carrier follow-ups. Claim coordination. The administrative work that determines whether a policy actually performs at claim time.

She advocates for clients who need help. Always present. Always willing to give her best. That is not a slogan. That is the reason clients refer their families to her.

From a military family, LaShawn spent years in North Carolina and Atlanta before settling in Spring, Texas. She graduated from Lone Star College. She is a mother of two daughters with a son on the way. Married to her husband Christian Nicholson. Music fills her off-hours.

Serving with heart. Securing your peace of mind.
 
When Claims Happen

Claims guidance, when you need it most.

For an active claim, call your carrier first using the number on your policy. After the claim is reported, our claims support contact can help you understand and navigate what comes next.

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David Pfeifer

Licensed Public Adjuster · Claims Support

David is a Licensed Public Adjuster with 11 years of insurance experience who has handled thousands of residential claims for Texas homeowners. He supports McDade clients by translating carrier communication, walking through the claim process, and advocating for accurate claim resolution.

Texas License 2337546 · Licensed Public Adjuster · St. Mary's University

Frequently Asked

How the team works, answered.

The questions our team hears most often before the first conversation.

Who should I talk to first at McDade Insurance?

For new home, auto, umbrella, or flood coverage, schedule an office appointment and you will land with a licensed broker on our team. For existing client service work like policy changes, mortgage updates, vehicle additions, or billing questions, schedule a Service Request Meeting and LaShawn Nicholson will handle it. For commercial coverage or Texas workers compensation, schedule a Commercial Review with Dallas Downey. For Spanish-language insurance conversations, Adolph Ojeda leads that work on our team. The Contact page maps every route to a calendar link.

Is everyone at McDade Insurance licensed in Texas?

Yes. Every broker and account manager at McDade Insurance Brokerage Group holds an active Texas property and casualty insurance license. Charles McDade holds Texas General Lines license 2204068 and the LUTCF designation. Adolph Ojeda holds license 1773004. Dallas Downey holds license 3000613 and the CLCS designation. LaShawn Nicholson holds license 2906695. David Pfeifer holds license 2337546 and is a Licensed Public Adjuster. The brokerage holds Texas License 2539471.

Can I get insurance help in Spanish at McDade?

Yes. Adolph Ojeda is the Lead Sales Manager at McDade and runs Spanish-language insurance conversations for the team. Call the Spanish line at 832.400.5052 Monday through Friday, 9 AM to 5 PM Central Time, or email adolph@mcdadeins.com. Adolph is a 13-year P&C insurance veteran and works with English and Spanish-speaking Texas families across the Greater Houston area.

What do the credentials LUTCF, CLCS, and Licensed Public Adjuster mean?

LUTCF stands for Life Underwriter Training Council Fellow, an industry designation that signals foundational financial-services and insurance training. CLCS stands for Commercial Lines Coverage Specialist, a designation for brokers who specialize in business insurance contracts. A Licensed Public Adjuster is a Texas-licensed claims professional who can represent policyholders in the claim process, distinct from a carrier-employed adjuster. All three designations require completed coursework, examinations, and continuing education to maintain.

What if I need help with a claim?

First, report the claim directly to your insurance carrier using the claims number on your policy declarations page or in your carrier app. Carriers staff claims lines 24 hours a day. Once the claim is reported, contact our team at 281.378.5002 and David Pfeifer, our Licensed Public Adjuster, can help you understand the claim process and translate the carrier's communication. The carrier handles the claim itself. Our role is to translate the contract and advocate for you.

How long has the McDade team been doing insurance?

Combined, the McDade team has more than 47 years of property and casualty insurance experience across personal lines, commercial lines, and claims. Charles McDade is the founder and a 15-year P&C veteran. Adolph Ojeda is the Lead Sales Manager with 13 years of P&C experience. David Pfeifer brings 11 years of insurance and claims experience as a Licensed Public Adjuster. LaShawn Nicholson is the Account Manager with 8 years of customer service experience. Dallas Downey is the Commercial Risk Advisor and holds the CLCS designation.

Insurance Driven to Serve

Pick a name. Reach the right desk.

Whether the conversation is new coverage, an existing-client service request, a commercial review, or a claims question, you reach the licensed broker who handles that work. One business day to a response, often the same day.